About Richmond eBike
Family-Run. Community-Focused. E-Bike Obsessed.
At Richmond eBike, we believe the right electric bike can make everyday life easier, healthier, and more enjoyable. Founded by husband-and-wife team Tram Pham and Tung Nguyen, our shop is built around three things: great bikes, honest service, and real mechanical expertise.
Trusted Local E-Bike Experts Since 2014
Richmond eBike is a family-run electric bike retailer and service center proudly serving riders across Metro Vancouver since 2014. From day one, our focus has been simple: help people ride safely, confidently, and enjoy long-term support — not just make a sale.
Unlike general bike shops, we work on electric bikes every day. Our team services hub-drive and mid-drive systems, including motors, controllers, displays, batteries, braking systems, and electrical components. We support many major e-bike and e-mobility brands, even if your bike was not purchased from us.
Customers choose Richmond eBike for honest advice, accurate diagnostics, and reliable repairs. Whether you’re visiting for routine maintenance, electrical troubleshooting, or long-term service support, our goal is to keep your e-bike safe, dependable, and performing at its best.
We proudly support riders from across Metro Vancouver and surrounding communities, with optional pick-up and delivery service available depending on scheduling and location.
Meet Tram
People First, Always.
With a warm smile and a passion for helping others, Tram is the welcoming face many riders first meet when they visit Richmond eBike.
Whether you are starting your first e-bike journey or comparing different models, Tram focuses on creating a comfortable, pressure-free experience while helping riders find the right fit for their needs.
Meet Tung
The Heart Behind the Wrench.
With over 20 years of mechanical experience, Tung brings deep hands-on knowledge in e-bikes, electric scooters, diagnostics, and repair work.
From electrical troubleshooting to complete rebuilds, every bike is carefully tuned for safety, reliability, and long-term performance.
Our Lineup: Thunder E-Bikes, Built for Real Riders
Richmond eBike is home to our own line of electric bikes: Thunder E-Bikes — thoughtfully developed around real-world riding, long-term serviceability, and practical everyday use.
We don’t just sell e-bikes — we continuously refine and improve them based on:
- Real customer feedback
- Long-term repair experience
- Changing rider needs
- Battery and motor technology developments
- What performs best in Canadian riding conditions
From step-through commuter bikes to fat tire all-terrain models, the Thunder lineup continues to evolve with a strong focus on comfort, reliability, and long-term support.
Every Thunder eBike is influenced by real-world repair experience, customer feedback, and long-term service knowledge gathered through years of working on e-bikes across Metro Vancouver.
Why Richmond eBike?
- Local, independent, and family-operated
- Professional diagnostics and repair support
- Honest, pressure-free advice
- Real-world e-bike expertise since 2014
- In-house service and troubleshooting
- Long-term support before and after the sale
Come Say Hello!
Whether you’re exploring your first electric bike, looking for reliable service support, or ready to test ride a Thunder eBike, we’re always happy to help.
Visit us in Richmond or contact us anytime.
Written by Richmond eBike — Local E-Bike Showroom & Service Center serving Metro Vancouver riders since 2014.