eBike Servicing and Repairs
Electric bikes with mid-drive or hub-drive motors pose unique problems with maintenance and wear and tear. Electrical components and controllers can short circuit, brush style motors can wear down and lose power and resiliency and eventually need replacing over time. Or the gear motor may wear out for the gear style motor. Luckily, these are problems that can be solved.
Richmond E-bike offers complete servicing and replacements on electrical components, lights, controllers, PAS sensors (pedal assist sensor), throttles, LCDs, head units, and more.
You should regularly maintain and service your bike for optimal performance over time. Repairs should be attended to promptly so you can be sure you aren't risking your health and safety or damaging your bike.
PICK-UP AND DELIVERY SERVICE
- We offer Delivery and Pick-up Services in Vancouver mainland: Starting from $60 each way.
+ Richmond: $60/each way.
+ Vancouver, Downtown Vancouver, Burnaby, New West: $80/each way.
+ North Vancouver: $120/each way.
+ Tsawwassen, Ladner: $80/each way.
+ Surrey, White Rock: $100/each way.
+ Port Moody, Coquitlam: $120/each way.
+ Langley: $160+
MAINTENANCE AND SERVICE RATE
Tune and adjust shifting
Torque all fasteners
Test Ride, & Final Inspection
Lateral and vertical wheel true
Inspect bottom bracket
Clean and polish bike
Test Ride, & Final Inspection
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**Pricing may vary for bikes with suspension. Stop in for an estimate.
We request you to please collect within 7 days of being notified. Please note storage fees will be billed thereafter.
You can call the service center at anytime to get a status update on your bike service.
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Electrical Inspection $ 65 ICBC Inspection $ 125 eBike Flat-tire Service $ 35 + eScooter Flat-tire Service $ 65 + Wheel Trueing Service $ 45 + Brake adjustment $ 30 + Bike cleaning $ 30 + Service Rate $ 125 per hour
Care & Maintenance
Please carefully examine the entire bike for any loose nuts and bolts. Any loose nuts and bolts must be properly tightened for safety and smooth operation. Please pay special attention to the following components to ensure they’re properly installed, tightened, and adjusted before your first ride: handlebar, stem, pedals, crank arms, and wheels. While some of the components come pre-assembled, this step is still essential to the safe operations of the bike. Failing to do so may cause a loose component to detach or fail during use and lead to serious injury.
• Wheels: When assembling your bike, it is critical to secure the front and rear wheels and ensure that the wheel axle nuts are sufficiently tightened. Properly installed wheels are essential to the safe use of the bike.
• Tires: Both tires must be inflated to the specifications outlined in the manual. Failing to do so will reduce performance, increase tire wear, and compromise your safety.
• Crank and Pedals: Ensure the crank pedal arms and pedals are tightened to the recommended torque values. The required tool for the crank is a 8mm hex key, and the recommended torque 30-35 N.m. The required tool for the pedals is a 15mm wrench, and the recommended torque 35-40 N.m.
• Brakes: Ensure brakes are secure, adjusted, and working properly. When braking, apply the rear brake first, then the front brake. Applying the brakes in the wrong sequence may lead to serious injury. We recommend performing the above safety check every 200 to 300 km (120 to 180 miles) or if the bike has not been used for more than three weeks. If you ride the bike regularly but only for short distances at a time, we also recommend performing the above safety check every 2 to 3 months.
Take a look at our maintenance and basic service videos to keep your eBike in top condition. Follow us here:
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