Terms & Conditions

Terms & Conditions Privacy Policy

 

BC E-Bike Rebate ProgramNo return policy

We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.

BC E-Bike Rebate Program - Exchanges 

If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.

Third Party Goods and Services:

Our Site may offer goods and services from third parties and dealership partners. We cannot guarantee the quality or accuracy of goods and services made available by third-party or dealership partners on our site.

Products Descriptions:

Richmond E Bike and its associates strive to provide accurate product descriptions. However, we do not warrant that product descriptions or other content on this site are always accurate, complete, reliable, current, or error-free. If a product offered by Richmond E Bike is not as described, your sole remedy is to return it in unused condition.

Site Policies, Modification and Severability:

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions are deemed invalid, void, or unenforceable for any reason, that condition will be considered severable and will not affect the validity and enforceability of the remaining conditions.

Delay:

In the event of any delay by Richmond E Bike in commencing, executing, or completing the Services, not caused by the client or by a force majeure event, no claim for additional payment or any extension of time will be considered.

Disclaimer:

The following legal terms, conditions, and notices apply to all services, repairs, tune-ups, sales, and rentals, including but not limited to electric scooters, bikes, electric bikes, mopeds, regardless of the brand, model, make, purchase, and whether serviced and/or rented from Richmond E Bike. By signing our Terms and Conditions and Liability Waiver & Release, you acknowledge the essential risks and dangers associated with using an EV such as an electric bike, electric scooter, moped, etc. Richmond E Bike is not liable for problems or damage caused by accidents, failure to follow instructions, careless actions, incorrect installation, mechanical or electrical failures, which may result in personal injury, malfunction, loss of use, business interruption, fire incidents, punitive or special damages, disability, serious physical injury, illness, or death. Our sole responsibility and liability related to a defective component, service errors, or faulty installations are limited to waiving service charges paid by the Client to the Service Provider. Under no circumstances will Richmond E Bike be liable for further damages, fees, or penalties.

Limitation of Liability:

By signing the terms and conditions, you acknowledge that you have had adequate time to review the Liability Waiver & Release and to ask any questions before signing this agreement. You also agree to all the terms and conditions and have willingly chosen to use our services, such as repair, installation, battery refurbishing, tune-ups, and diagnostic tests by Richmond E Bike. You understand that you are solely responsible for your health and safety and cannot take legal action against Richmond E Bike, including its directors, officers, agents, employees, subsidiaries, and affiliates, for any damages or penalties. In the event of the signer’s death or disability, the terms of this Liability Waiver & Release, including indemnification responsibilities, will apply to the signer’s estate, and their personal representatives, executors, and administrators will be bound by them. The undersigned signer certifies that they have fully informed themselves about this Terms & Conditions and Liability Waiver & Release, including its consequences, and have signed it of their own free will.

Indemnity:

Unless prohibited by law, by signing the terms and conditions, you indemnify and hold Richmond E Bike, along with its directors, officers, agents, employees, subsidiaries, and affiliates, harmless from any actions, claims, losses, damages, liabilities, and expenses, including legal fees.

Richmond E Bike will not be liable for any damages of any kind arising from the use of any Richmond E Bike services, or from any information, content, diagnostic reports, materials, products, or other services included on or otherwise made available to you through any Richmond E Bike service centers or service providers, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Return &Refund

Our policy lasts 7-day. If 7-day have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, and in the same condition you received it. It must also be in the original packaging. The e-bike must have less than 10 kilometers on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.).

We always strive to deliver a quality product. We build, test and inspect all of our bikes prior to shipping.

  • New and unused bikes are subject to 0% restocking fee.
  • If the bike is used and with less than 10km on the odometer then it is subject to 30% restocking fee.

The customer is responsible for arranging the freight to come back in our facility. The average cost to ship bike across Canada is up to $250. The bike needs to be returned in its original packing.

Please note that returning a bicycle to us is time-consuming for you and also for us. If you are not sure if the bike will fit you, then please contact our customer service which would guide you.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase without any confirmation from us.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.

All electrical parts, such as the controller, display, lithium battery, etc., are final sales, with no return or exchange.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Exceptions / non-returnable items:

If the product is used or more than 7 days, the product can not be returned for refund. Certain types of items cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item and only cover the shipping charges. In some cases the company may agree to cover partial shipping charges if you are doing an exchange.

OVERVIEW This website is operated by Richmond E Bike. Throughout the site, the terms “we”, “us” and “our” refer to Richmond E Bike. Richmond E Bike offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. 

SECTION 1 – ONLINE STORE TERMS 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 – GENERAL CONDITIONS 

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 – PRODUCTS OR SERVICES (if applicable) 

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

SECTION 7 – OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service. 

SECTION 8 – THIRD-PARTY LINKS 

Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 – PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed in Privacy Policy Section. 

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 – PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Richmond E Bike, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 – INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Richmond E Bike and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 15 – SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 16 – TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 – ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 – GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada. 

SECTION 19 – CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

PRIVACY NOTICE

This privacy notice for Richmond E Bike Ltd. (doing business as Richmond E Bike) (“Richmond E Bike,” “ we,” “ us,” or “ our“), describes how and why we might collect, store, use, and/or share (“ process“) your information when you use our services (“ Services“), such as when you:

Visit our website at https://richmondebike.com/ , or any website of ours that links to this privacy notice 

Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns?  Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at sales@richmondebike.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. 

What personal information do we process?  When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Richmond E Bike and the Services, the choices you make, and the products and features you use. 

Do we process any sensitive personal information?  We do not process sensitive personal information.

Do we receive any information from third parties?  We do not receive any information from third parties.

How do we process your information?  We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which types of parties do we share personal information?  We may share information in specific situations and with specific categories of third parties.

How do we keep your information safe?  We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights?  Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. 

How do you exercise your rights?  The easiest way to exercise your rights is contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what Richmond E Bike does with any information we collect? Click  here  to review the notice in full.

 

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

12. DO WE MAKE UPDATES TO THIS NOTICE?

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short:  We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You.  The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • phone numbers
  • email addresses
  • mailing addresses
  • debit/credit card numbers
  • billing addresses

Sensitive Information.  We do not process sensitive information.

Payment Data.  We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Moneris and Quickbooks. You may find their privacy notice link(s) here: https://www.moneris.com/en/legal/privacy-notice and https://quickbooks.intuit.com/hk/privacy/

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short:  Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and Usage Data.  Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
  • Device Data.  We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data.  We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

 

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short:  We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services to the user.  We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users.  We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To enable user-to-user communications.  We may process your information if you choose to use any of our offerings that allow for communication with another user.
  • To send you marketing and promotional communications.  We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. 
  • To deliver targeted advertising to you.  We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
  • To evaluate and improve our Services, products, marketing, and your experience.  We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • To identify usage trends.  We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns.  We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

 

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short:  We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. 

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  • For investigations and fraud detection and prevention
  • For business transactions provided certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  • For identifying injured, ill, or deceased persons and communicating with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations

 

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short:  We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers.  We may share your data with third-party vendors, service providers, contractors, or agents (“ third parties“) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:

  • Data Analytics Services
  • Communication & Collaboration Tools
  • Sales & Marketing Tools
  • Ad Networks
  • Affiliate Marketing Programs
  • Payment Processors

We also may need to share your personal information in the following situations:

  • Business Transfers.  We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • When we use Google Maps Platform APIs.  We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). To find out more about Google’s Privacy Policy, please refer to this  link .

 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:  We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

 

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer tha

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

 

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at sales@richmondebike.com.

 

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  In some regions, such as Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “ HOW CAN YOU CONTACT US ABOUT THIS NOTICE? ” below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm .

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html .

Withdrawing your consent:  If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “ HOW CAN YOU CONTACT US ABOUT THIS NOTICE? ” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications:  You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “ HOW CAN YOU CONTACT US ABOUT THIS NOTICE? ” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

If you have questions or comments about your privacy rights, you may email us at sales@richmondebike.com

 

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

 

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

 

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at sales@richmondebike.com or by post to:

Richmond E Bike 

13988 Maycrest Way, Unit 185, Richmond, BC V6V 3C3

 

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at sales@richmondebike.com. 

Contact us

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.

FAQs

There are many reasons:

  • Get where you need to go faster and easier than on a regular bike. Depending on how you ride, you can travel without significant effort at up to 32km/h on the throttle and even higher speed with your electric pedal assist.
  • Climbing hills is a breeze... and we aren’t talking about the breeze from huffing and puffing.
  • No sweat. Even though you can ride much faster, you won’t feel like you have to shower once you are there.
  • Safer. That might seem counter-intuitive since you can go faster than on a regular bike, but you also get an easier start from stopped positions, allowing you to get through an intersection steadier and quicker. When climbing steep hills with cars nearby, you can focus more energy on controlling the bike instead of propelling the bike.
  • Easier on those joints. Use the electric assist to ease the pressure on your knees and hips.
  • Staying together. You may have a riding partner who rides at a different pace. An e-bike can even out the pace for both of you.
  • Ditch the car. An electric bike's convenience, ease, and speed make it an alternative to an automobile more often than a regular bike. A study by Portland State University shows that e-bike owners ride more frequently and farther than when they rely on traditional bikes. This was the case for all age groups.
  • It’s FUN!!! Just try one, and you’ll see. Or catch a friend returning from their first test ride with a big smile.

In British Columbia, as long as the e-bike has a motor size of 500 watts or less and is programmed so that it can’t go more than 32km/h without pedalling, there is no need for a license. 

As best as we can determine, e-bikes don’t get stolen more frequently than non-electric bikes. That’s most likely because people tend to lock them up better and because a bike thief needs to get a charger and a battery key to make the bike truly saleable.

The best ways to protect your bike from theft are:

  • Get a high-quality bike lock. Cable locks are way too easy to cut. High-quality chains, u-bolts, and folding locks are better.
  • If you are parking your bike in your garage, lock your garage. It’s probably the #1 location we’ve seen bikes get stolen from.
  • When in public, lock your e-bike in a visible location with at least two locks.

No insurance is required to ride an e-bike in British Columbia.

Check with your insurance company; you may want to get a rider added to your homeowners/renters insurance for theft protection. You can check with big banks and  BikeHub insurers.

As one of our customers told us, "E-bikes might be heavy to lift, but they are heavenly to ride."

Electric bikes are typically heavier than regular bikes. But the weight of any bicycle (electrical or non-electrical) is felt the most when climbing hills. The electric assist on an e-bike makes up for the additional weight many times over. Where weight does matter is if you need to lift the bike. That's one of the many reasons why e-bikes are favoured over electric scooters, which often weigh 150 pounds or more.

Yes, it’s available, and the concept doesn’t work well. A few models of electric bikes include a feature to recharge the battery, usually while you are braking. In those cases, the battery range can be extended by 5-10% while adding several hundred dollars to the cost. However, due to the design of the motors that provide regeneration, you'll often find the bike harder to pedal if you use the bike with the power off.

The biggest factor contributing to your range is whether you pedal or use a throttle without pedalling and what level of assistance you use. Thunder E-bike is a strong proponent of the synergy resulting from combining human pedal power with electric power, so we’ll tell you the expected range when you do both. With relaxed pedalling, expect 40-75 km on a single charge. In some cases, you’ll go even farther. We have bikes that are getting 120km or 300km on a single charge. The battery capacity, the hills, the wind, and your size impact the range. Many electric bikes pedal easily as regular bikes. So you can extend the range even further by using little or no power on level surfaces and downhill.

A lithium-ion e-bike battery that is fully depleted will take 4 to 6 hours to recharge. Batteries that still have a partial charge when you start charging will take less.

Most e-bike batteries sold by Richmond E-bike are made by big brands like Samsung, LG, Panasonic, etc., and can deliver up to 800 charge cycles. Recharging the battery when it is only 50% depleted counts as only 1/2 of one charge cycle. If you usually use your e-bike in pedal-assist mode, combining pedal and electric power, you can expect to go 8,000-15,000 km before replacing your battery. That is a lot of kilometres on a bicycle.

Depending on the battery's capacity, it will usually take 500-800 watt hours (0.4 - 0.8 kilowatt hours) to charge the battery. Assuming a rate of $0.10/kWh, it will cost you 5-8 cents for a charge that lasts 20-80+ km.

Several states are adopting this system of classifying electric bikes to regulate electric bikes. The classifications are as follows:

  • Class 1 - is a bicycle equipped with a motor that provides assistance only when the rider is pedalling (thus no throttle) and ceases to assist when the bicycle reaches the speed of 32 km/h per hour.
  • Class 2 - is a bicycle equipped with a throttle that can propel the bike up to a maximum of 32 km/h with the rider pedalling, and may also have the ability to achieve up to 32 km/h with the rider assisting, without the use of a throttle.
  • Class 3 - also known as a "speed pedal-assisted electric bicycle," is a bicycle equipped with a motor that provides assistance only when the rider is pedalling and ceases to assist when the bicycle reaches the speed of 45 km per hour.

They both have their benefits. Hub motors tend to be a little easier to operate if you are a less experienced cyclist because they require less shifting of gears. Mid-drives tend to get a little better range for equivalent battery capacity because shifting will improve efficiency. While theoretically, you get better hill climbing with a mid-drive, you'll usually find both types will climb just about any hill.

Check out Blog Post - COMPARISON OF HUB MOTORS VS MID DRIVE MOTORS for more details information.

With a torque sensor, the power delivered is increased proportionately to the amount of pedal force the rider is applying. So as you pedal harder, the motor automatically delivers more assistance. As you reduce pressure, you get a little less assistance. It’s essentially amplifying whatever power you are applying to the pedals. You have multiple levels of pedal assist, each representing a higher or lower amplification of your power. A torque sensor can feel more like riding a conventional bicycle than a cadence sensor. It also tends to deliver power smoother.

A cadence sensor, perhaps more appropriately called a crank sensor, delivers a uniform amount of assistance at each assist level, regardless of the pressure you apply. It is activated just by getting the crank turning. Because a cadence sensor is not reading your pedal pressure, the power delivery is not quite as smooth or “bike-like.” But it’s fairly easy to adapt your use of the controls to smooth out the power delivery. Some people prefer a cadence sensor because it provides a great power sensation without applying much pedal pressure.

The best way to know which pedal assist type is right for you is to try them both.

If you are pedalling, you can go as fast as you can pedal it. However, most bikes stop providing electric assist while pedalling at a certain speed set by the display.

Yes. And it is easy to switch back and forth. For example, you might want to use the power only when going up hills.

Look at an e-bike as comprising two parts – mechanical and electric.

  • Mechanical parts are the same parts that you’ll see on non-electric bikes. Servicing mechanical parts can be performed at any bike shop.

You might find that your bike parts might wear a little faster than on a non-electric bike – especially brake pads, chains, cogs, and tires. But that’s because most people put many more miles on their e-bikes.

There is some basic maintenance that you can do on your own, like keeping your tires properly inflated and lubricating your chain.

  • The electrical parts don’t require any maintenance. If you run into a problem with an electrical part, please contact our service center, we are open 6 days a week.

While not really a maintenance task, you want to ensure that the battery keeps some charge in it. If you don’t, it might discharge to a point so low that you can’t charge it anymore, thus killing your battery – an expensive mistake to make.

Richmond EBike Service has a complete mechanical and electrical work service department, with expertise in servicing electrical parts from many different e-bike brands.

The motor and battery are sufficiently sealed to be protected from the rain. However, if you are carrying your bike in the back of a car and rain is in the forecast, you place the battery inside the car and cover all exposed connections. Driving 100km/h in a downpour with the battery exposed is like pressure-washing your battery. That's a lot different than riding your bike in the rain.

Richmond E-bike is proud to offer electrical diagnostics and troubleshooting of all makes and models of electric bikes. Our professional technicians are trained to repair electrical failures relating to a wide variety of ordinary as well as more complex issues.

Bike Shop Richmond