Drove to Vancouver at the end of February and bought 2 Thunder Step-thru folding bikes which easily folded to fit two in the back of our VW Tiguan without having to lower the rear seats. Great service on delivery and the bikes have totally met our needs. Being over 70 years old, the step-thru design has made getting on and off very easy. We have now had the bikes for three months and have enjoyed riding the trails in the North Okanagan.
The Okanagan Rail Trail between Kelowna and Vernon is a favourite ride on any section of the trail. The foreshore trail in Salmon Arm is also a great ride. The pictures are from our most recent ride near Kekuli Bay south of Vernon.
Very happy with the design and quality of the bikes which were set up perfectly before delivery.
L & KVancouver, BC
Delivered from BC to Nova Scotia in a week! Heavy duty, well made E-Trike! Easy pedaling with 7 speeds, and lots of power with a 500w motor, 5 levels of pedal assist or throttle that make it easy to zip up hills. Solid front and back baskets. This e-trike is solid from one end to the other, very heavy duty. If you are looking for a comfortable, solid, sturdy ride, then you've come to the right place, Richmond E-bike! I love my e-trike!!! DanaNova Scotia, CA
We really appreciated their kind attention. They took their time to explain all the features of the bike we were interested in to my wife. We have only had the bike one day but are very happy with our purchase.Vancouver, BC
I live in Nanaimo and recently purchased a Thunder folding step thru E-Bike. The delivery was included and it was completely assembled with exception to bringing up the handle bars and clamping it. I was dealing with the sales manager, her name is Tram. She was always quick to reply to my emails or phone calls, she had the answers to my inquires promptly. I am really happy with my bike and the service. Tram knew I 'm approaching my senior years and on my own. She offered to assemble the bike for me. Thank you to Richmind Bikes for a quality product and great service.Nanaimo, BC
We were looking for a new e-Bike for my wife and needed service on my used e-Bike.
Richmond e-Bikes had a well equipped step through e-Bike with excellent components and at a price hundreds of dollars below comparable e-Bikes elsewhere in Greater Vancouver. The Sales Manager Tram Pham was helpful and sincere.
My used e-Bike had multiple issues and missing parts - despite not being a brand they handle, the Service Manager promptly fixed all of the issues (even borrowing components from another e-Bike in stock to save us a second trip, because we were based in Surrey a substantial drive away) and repaired my bike. All at a very reasonable price.
The next e-Bike I buy will be from these guys.Victoria, BC
(Updated June 2021: serviced at 21 months and 2000km. Replaced the brake pad assembly, tightened the spokes, general tune up. I really appreciate the attention to detail and the friendly service. Couldn't me happier.
Update, June 10, 2020: I just had the trike in for a tune up after nine months and 900km. Same great service, same reasonable cost with everything up front and transparent. Buying this bike at this store was one of the smartest things I've ever done!)
This was the best buying experience. Wonderful service, excellent trike. Thank you! Its been two weeks and I've used it everyday. Getting around - especially when hauling things - has been a dream.Coquitlam, BC
If you are thinking about getting an e-bike, definitely get one. I just had service and repairs. A spoke costs under $10! If you need car repairs it’s going to be over $100 before entering the door. I have had my Thunder for 5 years, ride it more than ever. Battery isn’t as strong as it once was or maybe it’s me. Bike still gets me there and back. The bike has paid for itself twice over in fuel savings.Vancouver, BC
My husband and I needed help deciding what electric bikes would be best for our needs (basically for fun). We were clueless about what type of bike to get so booked an appointment at Richmond Ebike after seeing them here in this website.
The staffs were so helpful, knowledgeable and friendly. We couldn’t have had better service. We were sent emails of bikes that suited our budget and then chose to test ride our favourite two. However we could have tested as many as we wanted.
The bikes at the shop are all quality and fit the price we couldn’t have gone wrong.
The bikes are well-built and ready for us to take home anytime, we are now very excited and proud owners!
Thank you for all your help Tram. You were fab and really looked after us!Richmond, BC
We went to many places to get my husbands electric bike fixed, and everywhere said they couldn’t do it and that the part was nonexistent. Thank goodness for Richmond Bike, they were the only ones who took the time and fixed it.
Thank you! Very good place!Abbotsford, BC