Do you service Rad Power Bikes in Vancouver?

Yes. Richmond eBike provides independent service and repair for Rad Power Bikes, including diagnostics, brake service, tire and tube repairs, and general maintenance.

Do you service e-bikes bought online?

Yes. We service many online and direct-to-consumer e-bikes. Parts availability may vary by model, but we can diagnose issues and recommend repair options.

Do I need an appointment for e-bike service?

Appointments are recommended for faster turnaround. Walk-ins are welcome when availability allows.

How long does an e-bike service take?

Basic diagnostics and safety checks are often completed the same day. More complex repairs depend on the issue and parts availability.

Are you an authorized service center for these brands?

Richmond eBike is an independent service shop. Servicing a brand does not imply ownership, affiliation, or official authorization unless explicitly stated.

Do E-Bikes Need Special Maintenance?

Yes. E-bikes require specialized maintenance beyond regular bicycles because they include electrical systems, heavier components, and higher torque loads. Motors, batteries, controllers, wiring, and sensors must be inspected and serviced properly to ensure safety, reliability, and long-term performance.

Quick guideline: Most e-bikes benefit from a professional check every 1,500–3,000 km (or at least once per year), depending on riding conditions and usage.

If your e-bike needs a professional inspection, repair, or tune-up, our experienced Metro Vancouver team can help diagnose and fix issues correctly — whether it’s brakes, drivetrain, electrical systems, or routine maintenance.

👉 Learn more about our e-bike repair services

Why E-Bikes Require Specialized Maintenance

While e-bikes share many components with traditional bicycles, the addition of electrical systems introduces new maintenance requirements. E-bikes are heavier, travel at higher average speeds, and place increased stress on brakes, drivetrains, and frames. Improper servicing can lead to electrical failures, reduced performance, or safety risks.

Unlike standard bicycles, diagnosing e-bike issues often requires specialized tools and experience with electronic components.

Key Components That Need Regular Attention

E-bike maintenance typically includes inspection and servicing of:

Electric motors and motor mounts
Batteries, charging ports, and connectors
Controllers, wiring, and electrical connections
Pedal assist sensors (PAS) and throttles
Brakes and drivetrains affected by higher torque

Routine mechanical adjustments alone are not enough to keep an e-bike operating safely.

How Often Should an E-Bike Be Serviced?

Most e-bikes benefit from professional inspection every 1,500 to 3,000 km, depending on riding conditions and usage. Riders who commute daily, carry cargo, or ride in wet weather may require more frequent servicing.

Regular inspections help identify electrical issues early, prevent component wear, and extend the lifespan of expensive parts such as motors and batteries.

Can Any Bike Shop Maintain an E-Bike?

Not all bike shops are equipped to service e-bikes. Many traditional bicycle shops do not work on electrical systems, high-power motors, or batteries due to safety concerns and equipment limitations.

E-bike servicing should be performed by technicians familiar with electric drive systems and diagnostic procedures.

When to Seek Professional E-Bike Service

You should seek professional e-bike service if you experience:

Loss of power or intermittent shutdowns
Error codes or display warnings
Unusual noises from the motor or drivetrain
Charging issues or reduced battery range
Brake or drivetrain wear caused by increased torque

Ignoring these signs can result in more extensive damage and higher repair costs.

Book E-Bike Service (Metro Vancouver)

If you’d like professional diagnostics, maintenance, or repairs, our team can help. Contact Richmond eBike to book service or ask a question.

Richmond eBike services many popular non-proprietary e-bike systems used by direct-to-consumer and independent brands.

Note: Richmond eBike does not service manufacturer-locked systems such as Bosch, Yamaha, Shimano Steps, Brose, or other dealer-only platforms.

Related Service & Maintenance Resources

Following a regular service schedule helps prevent electrical failures and unexpected breakdowns. Our Vancouver e-bike repair services support routine maintenance and professional diagnostics for most non-proprietary systems.

If servicing is delayed, electrical issues may develop. Learn more here: Why Is My E-Bike Not Turning On?

Wear-related components such as brake pads and tires can be replaced using parts from our brake and wear-item collection.

🔧 Need Professional E-Bike Service?

If your e-bike needs inspection, repair, or routine maintenance, our experienced technicians are here to help.

We specialize in hub-motor e-bikes and support riders across Metro Vancouver with in-store service and optional pick-up and delivery.

👉 Book professional e-bike service here

Riding locally? We also offer city-specific repair support:

FAQ

Is e-bike maintenance more expensive than a regular bike?

It can be, mainly because e-bikes have additional electrical components and heavier wear on brakes and drivetrains. Regular inspections often reduce long-term costs by preventing bigger failures.

What can I do at home vs. what should a shop handle?

At home, you can keep the bike clean, check tire pressure, inspect brake pad wear, and ensure battery contacts are clean and dry. A shop should handle electrical diagnostics, motor/controller issues, error codes, and safety-critical adjustments.